FAQ

WHY SOY WAX?

Soy wax is awesome, and here are a few reasons why we choose to work with it.

  • Soy wax is a natural, and renewable resource. Plus, our soy is grown in the USA! 
  • Soy is biodegradable. 
  • Aesthetic Appeal: Offers a smooth and creamy look, enhancing the visual appeal of your candles.
  • Exceptional Scent Throw: Provides excellent hot and cold scent throw, ensuring your candles fill the room with a delightful aroma.
  • The wax used in our candles is a custom blend made up of primarily soy ingredients with small amounts of paraffin and beeswax.

I CAN'T WAIT! HOW LONG BEFORE MY ORDER SHIPS?

We can't wait for you to get your order either! Your order will be shipped within 1-3 business days! We ship out Monday-Friday and on Saturdays when Monday is a holiday. Please allow for extra time during the busy holiday seasons. 

Actual delivery time will depend on the postal service. Once the package is scanned by the post office we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

However, I always want to make sure you receive the order that you paid for so please contact me at .com if you ever have any concerns with the status of your order.

HOW MUCH DOES SHIPPING COST?

Shipping within the U.S. is $7.99. FREE SHIPPING on U.S orders over $75. 

WHAT'S THE PROPER BURNING METHOD OF SONDER REALM CANDLES?

For the 1st burn, make sure to allow enough time for wax to melt and reach the edges. This will ensure an even burn for the next time you light it. It will take about 4 hours to reach an even melt pool. Always trim wick to 1/4" before each lighting.  Do not touch glass while candle is burning, because it will be hot to the touch! Do not burn more than 4 hours at a time.

Keep candle away from children, fur babies, and drafts because nothing ruins a good time like lighting the lamp shade or curtains on fire. 

HOW FRAGRANT ARE THE CANDLES?

Sonder Realm candles uses the maximum fragrance load soy wax can hold. Our 6.5 oz candles are best lit in smaller rooms such as bedroom, bathroom, dining room, and small living room. Our 10 oz. candles are best lit in larger rooms. 

Oh no, the address on my order is incorrect! What should I do?

If you notice that your address is incorrect after the order has already been placed, please email us immediately at .com so we can adjust it before shipping out your order!